Delivery schedules:

Wood and Bamboo flooring – usually delivered within 48 hours
Natural Flooring – usually delivered within 5 working days
Natural Rugs – usually delivered within 14-28 days (all rugs are custom made)
Eco-paint – Usually delivered within 48 hours
Wallcoverings – Usually delivered within 48 hours (if item is not in stock delivery will be within 14 days)

Deliveries are made to the 'kerb side'. Unfortunately due to insurance guidelines it is not their responsibility to take goods into your home, therefore please arrange for adequate help at time of delivery. It is assumed that the delivery address will be accessible by lorry. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width restriction, please inform us at the time of order. Deliveries are made from 8.00 am to around 6.00pm.

Requests for an E.T.A on the day of delivery are strictly at the courier’s discretion. We cannot make a courier contact you to advise delivery times, we can only request this. If a courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there, you will be liable for the re-delivery charge if applicable. ALL deliveries must be signed for.

Approximate delivery times will be advised at the time of order whenever possible. To see when you delivery is due please use the track order facility.

Please inspect all goods immediately on delivery, this means opening tubes to check trims, glancing over (but not opening) packs of flooring for visible damage. If you are unfortunate enough to receive a damaged or missing item, make sure it’s noted on the courier’s paperwork. No claims for damaged or missing items can be made after the courier has left the delivery address, unless signed for as damaged or missing. Urbane Living do our utmost to avoid any damage by choosing the best couriers available, however some goods are sent direct from the manufacturer, which means we have no jurisdiction over the method of delivery. All claims must be made within 7 days of receipt of goods. Goods refused on delivery that are found to be undamaged on return to us will incur the return delivery charge where applicable.